1. When you receive the products, check if the products are those you have ordered. Make sure they are right before you open the product package. Opened products are not returnable.
2. If you receive an incorrect or damaged item from us, please contact us within 7 days after the receipt of the products. The returned products should be unused and reach us within thirty days of receipt for refund or exchange.
3. Products may be returned by post in accordance with the following procedure: repackage the products securely and send the products together with your order reference, e-mail address, telephone number, posting address, and indicate whether you would like a refund or a replacement. We need to receive the products first before we can process the return.